FREE WORLDWIDE SHIPPING FOR ORDERS OVER 200€

FAQ


Gift wrapping and packaging

All my items come with a gift wrap. If you wish to also add custom gift message just let me know!

How long does it take to receive my item?

My current turnaround time for made to order items is 2-3 weeks plus 2-4 business days for delivery worldwide.
Items ready to ship are shipped within 48h plus 2-4 business days for delivery worldwide.

Sizing details

Please make sure you order correct ring size as I will make the size that is requested by you. For the most accurate size you can go to any jewelry counter and ask for a measurement.
Or check more informations here:
I use the ISO standard for ring size measurements.

 

Did you order the wrong size?

That's no problem, I can re-size most of my rings for small resize fee or you can easily resize it at your local jeweler.

Can you set the stones or recycled metal I have?

Due to the liability involved I do not use customer supplied stones or metals in my jewelry.

Refunds and Exchanges

Ready To Ship, unworn, unaltered items can be returned or may be exchanged if the tag is originally attached to the item and item is in it's original condition. Please contact me within 24 hours of your receiving your parcel to discuss the return process. Item has to be shipped back within 14 days of receipt. Return shipping costs are non-refundable. Buyer is responsible for return shipping & insurance costs.

Custom orders, made to order items, earrings, on "sale" items sales are final and not returnable unless an error was made on my behalf. If any work on my pieces is done by a third party (ie. sizing, setting or finishing) this guaranty is void.